Noticeboard

WHEN TWO BECOMES ONE….

We are very pleased to announce the Cloisters Practice and Westgate Practice will be merging in the near future, under the Westgate name.

Please select ‘Practice Merger’ from the list on the right hand side of this page for further information about this and for a list of FAQs. You can also visit The Westgate Practice website by clicking on the following link http://www.westgatepractice.co.uk/

As a result of the good progress that has been made ‘behind the scenes’ by both Practices and NHS England it has been agreed that the date of the merger between Westgate and Cloisters Practices be brought forward to the 1st of December 2017. For further information please see the Practice Merger tab on the right hand side of this page.

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The Practice is pleased to inform our patients that, as of Monday 2^nd October 2017 Sister Esther Hunt will begin to see patients as an Advanced Nurse Practitioner (ANP). Sister Hunt will be able to assess and treat common conditions such as throat infections, chest infections, ear infections, rashes and abdominal pain etc. Please call the surgery as you normally would to make an appointment should you require one.

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FLU VACCINATION APPOINTMENTS ARE NOW AVAIABLE TO BOOK. WE ARE HOLDING A FLU CLINIC ON SATURDAY 7TH OCTOBER - CLINICS ARE BY APPOINTMENT ONLY - CALL 01543 416655 OR ASK AT RECEPTION TO BOOK AN APPOINTMENT FOR YOUR FLU JAB

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Find out more about e-consult by clicking on this link -

https://www.youtube.com/watch?v=tbg1AhkmZkU&feature=youtu.be

The Cloisters Practice News

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Did you know we need a letter of authority/consent to share medical information?

Patient confidentiality is very important to us and we will not share your medical information without your consent.

Have you ever thought about who will help you with your appointments or medical information as you age or if you became unable to deal with things yourself?

If you wish us to be able to discuss your medical information with a family member or friend you can complete a letter of authority/consent. This can be done at any time in advance of you needing it and may help relieve the stress of your family member if you suddenly became unable to deal with things yourself.

If this is something that you think you would like to do please ask for a form at reception.

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Following the CQC visit to our Practice in February 2015, we have received an offical rating of GOOD.

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Who is your Named GP - click here for more information.

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Online Appointment Booking and Repeat Prescription Ordering

Are you registered for our online appointment booking facility? If not please ask at reception for a registration form to book your GP appointments online

You are now able to order your repeat prescriptions online.

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Named GP's for over 75's

All patients aged 75 and over are required to have a named GP responsible for their care. This does not affect you seeing other Doctors in the Practice. To find out who your named GP is, please call us on 01543 416655. for more information, please see our Practice leaflet Named GP for over 75s.doc

Doctors

Dr Nigel Cole (Part time) (m)

Special Interest - Men's Health

Prof Helen Stokes-Lampard (Part time) (f)

Special Interest - Woman's Health

Dr Gulshan Kaul (Part time) (m)
Special Interest - Cardiovascular medicine and Ear, Nose & Throat

Dr Zakir Kasmani (Part time) (m)

Dr Kate Rees (Part time) (f)

Dr Sugandha Kataria (Part time) (f)

Dr Sarah Wright (Part time) (f)

Nurses

Jane Reeves

Esther Hunt

Rebecca Dunn

Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears.

Clinical Support Workers

Emma Pierce

Jenny Wilson

Clinical Support Workers support the practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement, perform ECG's, new patient checks, well person health checks, ear syringing, injections and minor dressings. They may act as a chaperone when a patient or doctor requests one.

Phlebotomists

Jenny Marlow

Practice Management

Mr Craig Dorrington

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Natalie Baglin - Finance Officer

Laura Griffiths - Senior Administrator

Rebecca Hall - Administrator

Julie Lee - Data Input Clerk

Anna Heaume - Administrator

Reception

Joanne Whittaker - Reception Manager

Tracey Fletcher - Senior Receptionist

Wendy Cooke - Senior Receptionist

Receptionists

Norma Richardson

Jenny Marlow

Sandra Broadhurst

Lesley Trow

Emma Tranter

Rachelle Griffin

Shreya Hincks

Karen Hartley

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Sue Harrison

Community Midwives

The Community Midwives are able to offer full care during pregnancy. The doctors and midwife share the care of the expectant mother.

Your initial consultation with the midwife will usually take place in your home. You will be asked a few questions and the midwife will carry out some general health checks, and will arrange your hospital booking. Throughout your pregnancy will be seen regularly either at the practice or at the local hospital, or both.

There is a weekly Midwife Clinic held at the Samuel Johnson Community Hospital every Wednesday from 12:00 noon onwards, by appointment only.

Community Nurses

The District Nurses are available to see you in your home and help with dressings and removal of sutures, advice and care of the acutely and chronically sick and terminally ill and advice on incontinence, supplying pads and other aids.

Health Visitors

All Health Visitors are qualified nurses and many of them have had midwifery training. They also have a further year’s training in subjects such as Child Development, family structure, community health, the promotion of health in all age groups and psychology.

They work mainly with parents and young children and will visit you soon after you return home with your new baby. They may also visit you during your pregnancy and they work alongside the midwives.