This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Latest News

eCONSULT: COMING SOON

econsult


LOST APPOINTMENTS

There is great pressure on appointment availability. At the Westgate Practice during June 2018, 6,665 patients attended their appointment. However, 540 patients did not attend their appointment, amounting to 83 hours of lost appointment time. This cost the NHS around £8,300



Confidentiality - Privacy Notice

We have now updated our Privacy Notice in accordance with the new General Data Protection Regulations (GDPR). For further information please refer to our Practice Policies


National Diabetes Audit

The Practice is taking part in an important national project about diabetes care and treatment in the NHS. If you are a diabetes sufferer please read the information on the links below:

National Diabetes Audit Poster

NDA Patient Information Leaflet


Patient Feedback - "You said..." - We did

YOU SAID

 

“ I have difficulty getting through on the telephone lines and have to wait a long time”

 

WE DID

 

In response to feedback from patients regarding our telephone lines, the Westgate Practice has recently in June  2018 implemented a new telephone system. This new telephone system provides patients with a choice of options to access to speak with the most relevant person. The telephone system also provides the caller with information of where they are in the queue. Should a caller not wish to wait, they can decide to call back at an alternative time. We now also record all calls for training purposes. Our staff are able to access live information during the day of calls into the practice. This includes how long average callers are waiting, how many callers are queuing at any one time and how many calls have been missed. This will enable to practice to resource our telephones.

 

 

YOU SAID

“ I find it difficult to get an appointment”

 

WE DID

 

The Westgate Practice continually reviews the quality and standard of our performance and the services we provide to patients. The practice is able to offer a wide clinical choice of expertise for patients. We now have 20 GPs working at the practice, 9 practice nurses and 5 advanced nurse practitioners. As a training practice we also have a number of registrars working with the practice. More recently the practice has recruited two new Salaried GPs and a Clinical Pharmacist. In addition, to increased staff resources, the practice is now piloting a new online consultation service from August 2018. This will enable patients to consult with their own NHS GP simply by completing a quick online form. Please see our website for more information

 

 

 

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website