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Noticeboard

WHEN TWO BECOMES ONE….

We are very pleased to announce the Cloisters Practice and Westgate Practice will be merging in the near future, under the Westgate name.

Please select ‘Practice Merger’ from the list on the right hand side of this page for further information about this and for a list of FAQs. You can also visit The Westgate Practice website by clicking on the following link http://www.westgatepractice.co.uk/

As a result of the good progress that has been made ‘behind the scenes’ by both Practices and NHS England it has been agreed that the date of the merger between Westgate and Cloisters Practices be brought forward to the 1st of December 2017. For further information please see the Practice Merger tab on the right hand side of this page.

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The Practice is pleased to inform our patients that, as of Monday 2nd October 2017 Sister Esther Hunt will begin to see patients as an Advanced Nurse Practitioner (ANP). Sister Hunt will be able to assess and treat common conditions such as throat infections, chest infections, ear infections, rashes and abdominal pain etc. Please call the surgery as you normally would to make an appointment should you require one.

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FLU VACCINATION APPOINTMENTS ARE NOW AVAIABLE TO BOOK. WE ARE HOLDING A FLU CLINIC ON SATURDAY 7TH OCTOBER - CLINICS ARE BY APPOINTMENT ONLY - CALL 01543 416655 OR ASK AT RECEPTION TO BOOK AN APPOINTMENT FOR YOUR FLU JAB

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Find out more about e-consult by clicking on this link -

https://www.youtube.com/watch?v=tbg1AhkmZkU&feature=youtu.be

The Cloisters Practice News

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Did you know we need a letter of authority/consent to share medical information?

Patient confidentiality is very important to us and we will not share your medical information without your consent.

Have you ever thought about who will help you with your appointments or medical information as you age or if you became unable to deal with things yourself?

If you wish us to be able to discuss your medical information with a family member or friend you can complete a letter of authority/consent. This can be done at any time in advance of you needing it and may help relieve the stress of your family member if you suddenly became unable to deal with things yourself.

If this is something that you think you would like to do please ask for a form at reception.

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Following the CQC visit to our Practice in February 2015, we have received an offical rating of GOOD.

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Who is your Named GP - click here for more information.

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Online Appointment Booking and Repeat Prescription Ordering

Are you registered for our online appointment booking facility? If not please ask at reception for a registration form to book your GP appointments online

You are now able to order your repeat prescriptions online.

Register for this facility today by asking for the application form from reception

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Named GP's for over 75's

All patients aged 75 and over are required to have a named GP responsible for their care. This does not affect you seeing other Doctors in the Practice. To find out who your named GP is, please call us on 01543 416655. for more information, please see our Practice leaflet Named GP for over 75s.doc

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

For more information on how we use your information please view our practice leaflet - How we use your info.doc

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe believe that complaints should be viewed poitively and seen as a mechanism for monitoring  and improving the quality of the services it provides. In addition, it is the right of all service users to bring to the practice's notice any aspects which they are unhappy of concerned about. All complaints are fully investigated and treated fairly.

The practice's belief that complaints are an important mechanism and an opportunity to improve the quality of services means that staff do not feel threatened or defensive about complaints and this helps to ensure they are dealty with fairly.

When a complaint invloves clinical judgement, this will be investigated by the discipline invloved. The following procedure has been adopted by the practice:

  • Please direct your verbal or written complaint to the Practice Business Manager
  • If a written complaint is received it will be acknowledged within three working days.
  • If deemed necessary, a meeting will be arranged with the complainant, the practice manager and/or reception manager at the earliest mutually convenient date and time.
  • Investigations will be completed and a reply sent to the complainant within 10 working days of the complaint being received.
  • If the timescale cannot be met, a letter will be sent to the complainant giving the reason for this.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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