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Westgate News

Welcome to our website.

Pharmacy First: Minor Ailments Scheme

Pharmacy First is a scheme available for children and people who do not have to pay for their prescriptions and are suffering from a common ailment. Your local pharmacist will be able to offer you expert advice and medicines for a wide range of common ailments without the need to visit your GP. See the tab on the right hand side of the page for more information.

Choose and Book

Choose and Book is an electronic referral service which gives people a choice of place, date and time for their first outpatient appointment in a hospital or clinic. When you and your GP agree you need to see a specialist you will be able to choose from a list of hospitals and clinics.

You will be given an appointment reference number, a password and the link to the secure Choose and Book website. You will also be able to book your appointment by telephone.

Patient Information Leaflets

We have a variety of leaflets about our services at Westgate Practice, which can be picked up from both our Greenhill and Shenstone sites. If you would like information in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language, please let us know.

Carer's Health Check

Have you had your Carer's Health Check? If not contact Reception and ask for an appointment.

Medical Record Summary

Patients now have access to a summary of their medical record relating to medications, allergies and adverse reactions and vaccinations. Patients will need to have registered for on-line services in order to access their record.

Named GP for all Patients

All patients at the Westgate Practice have a ‘Named GP’ who oversees their care. We also call your ‘Named GP’ your ‘Usual GP’. You can however, continue to book appointments with any GP of your choice. If you are not sure who your ‘Named GP’ is, ask the receptionist at your next visit.

Practice Merger

The Westgate and Cloisters Practices have now merged.

There is more information below about this merger, plus a link for a list of FAQs (this will open as a PDF). 

Why did we merge?

The NHS is under constant pressure to meet the needs of local communities at both a Primary (GP Practice) and Secondary levels (Hospitals).

As Lichfield is a rapidly growing city, both practices feel they need to combine their teams and other resources to respond to this growth.

The merger has provided the opportunity to improve the service level to our patients with potentially longer opening times, new services and making the most of the array of skills across the combined staff base.

We have consulted with the Patient Participation Groups (PPGs) of both Practices.

What does this mean for you?

 Further information is available in the enclosed Patient FAQ document (attached).

Patients will be able see any of the GPs working with us. There will be:

  • 20 GPs,
  • 5 Advanced Nurse Practitioners and
  • 10 Practice Nurses, supported by an extensive management and Patient Services team. 

We will provide a varied range of services to patients and the local community.  We work locally with Samuel Johnson hospital, local Nursing Homes and other local Practices.

Practice Merger FAQ

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